Non Voice BPO in Healthcare

Product Code CYG00063
Publication Date March 2008
Publisher Cygnus
Product Type Report
Pages 125
ISBN Number not applicable
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Non Voice BPO in Healthcare

Introduction

Cygnus report ""Non Voice BPO in Healthcare"" provides extensive research and objective analysis on the Healthcare Sector in India. In the global BPO market, healthcare is one of the fastest-growing segments.In India currently IT/ ITES companies (non captive BPOs) in India derive about 16.5% of their revenue from healthcare, which is expected to go up to 20% in the coming three years

Key Findings & Highlights

  • Increasing global outsourcing activity - Healthcare segment accounts for approx 7% of revenues. However, in India currently IT/ ITES companies (non captive BPOs) in India derive about 16.5% of their revenue from healthcare
  • Growing Complexity & potential of IT application - To keep pace with new developments,requires a level of investment that few insurers can afford, and a depth of expertise that few can attract and retain.
  • Acute Shortage of healthcare workers - In developed nations like the UK, the US, France, Germany is expected to continue in the foreseeable future. By outsourcing healthcare processes the industry can save money and solve problem of labour shortage as well.

Reasons to Purchase

  • Understand the key influencers - including the rising cost of business processes - shaping the BPO services market.
  • Explore the key growth areas and strategies for success across Non -Voice BPO in healthcare services types.
  • Overcome the critical success factors with regarding to human resource management, client relationship management, financial management and data security management

Contents

  • 1. Executive Summary
  • 2. Overview
    • 2.1 Global Bpo Industry
  • 3. Global Healthcare Industry
    • 3.1 Industry Segments
    • 3.2 Major Markets
      • 3.2.1 Us
      • 3.2.2 Europe
      • 3.2.3 Australia
  • 4. Outsourcing Processess
    • 4.1 Healthcare Providers
      • 4.1.1 Revenue Cycle Management
      • 4.1.2 Accounts Receivables Management
    • 4.2 Healthcare Payers
      • 4.2.1 Claims Processing
    • 4.3 Others
      • 4.3.1 Benefits Consulting Companies
  • 5. Bpo In Healthcare - India
    • 5.1 Overview
    • 5.2 Market Trends
    • 5.3 Regulations & Policies
      • 5.3.1 Indian Government Regulations & Policies
      • 5.3.2 Major State Government Regulations & Policies
    • 5.4 Issues & Challenges
      • 5.4.1 Confidentiality & Data Security
      • 5.4.2 Legal Issues
  • 6. Growth Drivers
  • 7. Critical Success Factors And Strategies
    • 7.1 Critical Success Factors
    • 7.2 Strategies For Success
  • 8. India As A Destination Of Healthcare Outsourcing
    • 8.1 Major Healthcare Outsourcing Service Providers
      • 8.1.1 Major Healthcare Outsourcing Providers
      • 8.1.2 Market Size Of Healthcare Bpo In India
  • 9. Profiles Of Healthcare Bpos
    • 9.1 Ajuba
    • 9.2 Apollo Health Street (Ahsl)
    • 9.3 Cbay Systems
    • 9.4 Comat Technologies
    • 9.5 Lapiz Healthcare
    • 9.6 Promantra
    • 9.7 Tranquilmoney
    • 9.8 Vision Healthsource
    • 9.9 Wns Global Services 87 Mnc - Healthcare Bpos
    • 9.10 Acs Of India Private Limited
    • 9.11 Cognizant Technology Solutions
    • 9.12 Ibm Daksh Business Process Services Private Limited 93 Indian Healthcare Bpos
    • 9.13 Exl Services
    • 9.14 Datamatics Technologies Ltd (Dtl)
    • 9.15 Hinduja Tmt
    • 9.16 Firstsource
    • 9.17 Nipuna Services
    • 9.18 Infosys Bpo
    • 9.19 Tcs Bpo
    • 9.20 Wipro Healthcare & Life Sciences
  • 10. Future Outlook
    • Annexure 1: Major Healthcare Payers And Providers
    • Annexure 2: Key Facts - Markets For Bpo In Americas, Europe, Asia And Other Countries
    • Annexure 3: List Of Abbreviations
    • Annexure 4: Bibliography
  • List Of Figures
    • Chart 2.1: Major Markets Share In Global Ito Mega Deals - 2004 & 2005
    • Chart 2.2: Major Markets Share In Global Bpo Mega Deals - 2004 & 2005
    • Chart 3.1: Global Healthcare Market - Regional Share & Size*
    • Chart 3.2: Public Vs. Private Healthcare Expenditure 2003-07
    • Chart 3.3: Us - Gdp & Healthcare Expenditure 2003-07
    • Chart 3.4: Public Vs. Private Healthcare Expenditure 2003-07
    • Chart 3.5: Uk - Gdp & Healthcare Expenditure 2003-07
    • Chart 3.6: Public Vs. Private Healthcare Expenditure 2003-07
    • Chart 3.7: France - Gdp & Healthcare Expenditure 2003-07
    • Chart 3.8: Public Vs. Private Healthcare Expenditure 2003-07
    • Chart 3.9: Germany - Gdp & Healthcare Expenditure 2003-07
    • Chart 3.10: Public Vs. Private Healthcare Expenditure 2003-07
    • Chart 3.11: Australia - Gdp & Healthcare Expenditure 2003-07
  • List Of Tables
    • Table 2.1: Top 10 Best Performing Bpos In 2007.
    • Table 2.2: Outsourcing Revenues Of Big Six, 2002-07(Usdm)
    • Table 2.3 Major Players In Outsourcing
    • Table 3.1: Leading Hospitals In The Us
    • Table 3.2: Major Health Plan Providers
    • Table 3.3: Healthcare Providers - Uk
    • Table 3.4: Health Plan Providers - Uk
    • Table 3.5: Healthcare Providers - France
    • Table 3.6: Health Plan Providers - France
    • Table 3.7: Healthcare Providers - Germany
    • Table 3.8: Health Plan Providers - Germany
    • Table 3.9: Healthcare Providers - Australia
    • Table 3.10: Health Plan Providers - Australia
    • Table 5.1: Indian Bpo Regulation Vis-A-Vis Competition
    • Table 8.1: India Vs. Us Bpo
    • Table 8.2: Major Healthcare Bpo Companies In India
  • List Of Figures
    • Figure 4.1: Revenue Cycle Management - Schematic Diagram
    • Figure 4.2: Accounts Receivables